Additional Terms & Conditions

Additional Terms and Conditions for Scallywags  Health Plan Members


  • The Plan is designed to allow for monthly payments, in advance, for treatment administered at intervals under the Plan over a twelve month period, as described in practice literature.  The Plan is for preventative healthcare only as described in practice literature and does not replace the need for a comprehensive pet health insurance policy for all treatments / medications / services not listed in the plan. Discounts for procedures and drugs are not allowable against insured conditions. If an insurance claim is likely to be submitted, please inform staff.


  •  All animals are required to be up-to-date with vaccinations before joining the plan.  i.e. a course of vaccinations is not covered on the Scallywags scheme.


  •  Preventative treatments can be commenced as soon as membership is confirmed. Flea treatments will be provided as required, which is monthly for cats and every 2 months for dogs. Worm treatment will be provided every 3 months. A reminder will be sent to you when treatments become due, but it is the Pet Owner’s responsibility to attend the veterinary practice for their pet’s mandatory examinations and check-ups as provided by the Plan within 30 days of the due date of examination. The vet health check is on a 6 monthly basis and is aimed at assessing and discussing the ongoing health of your pet. It does not include the treatment of a sick pet.


  •  The Veterinary Surgeon may increase the monthly fee on an annual basis and will give one month’s notice of such increase. This includes Value Added Tax which will be charged at the prevailing rate. The practice may increase their charges on products and service outside of the Plan at any time.


  •  The veterinary practice may amend or terminate this Agreement by giving to the Pet Owner not less than one month’s notice, provided that all examinations paid for in advance under the Plan have been or will be supplied. The monthly fee must be paid until the termination of the Agreement.The Pet Owner may terminate this Agreement by giving not less than one month’s notice, provided that all services and examinations have been paid for as intended over the twelve month period. Should the Pet Owner leave the Plan before this time then the full value of the remaining balance of payments must be paid immediately. This will also apply to any further discounted additional services. Please note that VETDebit has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (, to collect your monthly payments. VETDebit will be shown on your bank statement for your direct debit payments.


  • In the event of the monthly charge being unpaid one month after it has become due, the veterinary practice may terminate this Agreement by giving notice to the Pet Owner. In that event, the Pet Owner will be liable for all monies then outstanding and due to the veterinary practice.


  • In the event that the Pet Owner leaves the Plan within I2 months, the veterinary practice reserves the right to make a charge equal to the discount received by the Pet Owner to date, on all products and services. The Pet Owner will not have to refund the discount in the unfortunate circumstances of the pet dying within 12 months of receiving discounted treatment but the Pet Owner will be liable for any other fees due.


  • This contract is exclusive to the Pet Owner and is non-transferable between pet owners. It does not cover the services of any other veterinary practice. Any discounts offered as part of the Plan apply only to those pets named overleaf.


  • All applications for enrolment will be effective on the 1stor 15th of any month, provided that the application is received by EazyCollect / VETDebit ten working days before that date.


  • Any dispute arising under this Agreement will be submitted to arbitration under the Arbitration Act 1996 at the joint cost of both parties. All Notices served under the provisions of this Agreement must be in writing and sent to the last known address of the Pet Owner by recorded delivery post.